A study — conducted jointly by the National Association of Software and Services Companies (Nasscom) and global management consulting firm A T Kearney — has identified 10 cities in India that are good for the IT-BPO industry. The study took into account the following key parameters to arrive at its inference: Knowledge pool and skill-set availability; infrastructure; social and living environment; enabling business environment; government support; and operating cost. So here are India’s best cities for IT-BPO centres.
Rank 10: Nagpur
Nagpur, the second capital of Maharashtra, has for long suffered due to lack of strong leadership and political will. Thus the manufacturing boom that many other Indian cities embraced with elan bypassed Nagpur. However, as if to compensate for this ‘loss,’ the city has turned into a major trading hub.
Rank 9: Jaipur
The capital of Rajasthan, Jaipur is a major IT-BPO centre. The city has seen large investments by Genpact, Infosys, etc in the IT BPO sector, making it a vibrant destination for such companies. The boom in the IT sector in Jaipur has also led to a mushrooming of shopping malls, large retail outlets, entertainment facilities, etc. The boom has also attracted big funds into the city’s real estate sector too.
Rank 8: Mohali / Chandigarh
Mohali sits cheek by jowl to Chandigarh. The Punjab and Haryana governments’ incentives and friendly policies have seen many an IT-BPO firm set up base in the two cities. A vibrant IT talent pool, apart from impressive infrastructure attracts IT-BPO companies to these cities.
Rank 7: Kolkata
Often termed fondly as the cultural headquarters of India, Kolkata, the capital of West Bengal has a population of 5 million. The city has seen a surge of investments in the housing infrastructure sector.
Several new projects have come up in recent times. Kolkata has been ranked as the one of the most attractive destinations for investment, especially in the IT-BPO sector. The city has good infrastructure, great manpower and talent pool that make it an attractive base for many an IT-BPO firm.
Rank 6: Mumbai
Mumbai, the commercial capital of India, is one of the world’s top ten trade centres. The city contributes 25 per cent of industrial output and 70 per cent of capital transactions to India’s economy.
Rank 5: Pune
Pune, in Maharashtra, has emerged as not just a major automobile and manufacturing base, but also as a powerful software industry hub. Already IT giants Tata Consultancy Services, Infosys, Wipro, Infosys and Tech Mahindra have their base here. The booming information technology industry has seen Pune come forth as a force to reckon with. The city has good infrastructure, great talent pool, an enabling business environment, government support, etc have boosted the city’s image as one of the best to set up IT-BPO centres in India.
Rank 4: Hyderabad
Hyderabad, the financial capital of Andhra Pradesh, is also known as ‘Cyberabad’ because of the rapid progress it has made in the field of IT. As per 2006 statistics, the per capita income of Andhra Pradesh was at Rs 25,625 (less than Rs 200 of national average). The city, that used to be a service city, is now the seat of many businesses, including trade, transport, commerce, storage, communications, and most importantly IT. Like Bengaluru, Hyderabad too has witnessed a real estate boom in recent times, mainly because of the growth of IT and retail business in the city.
Rank 3: Chennai
Chennai, the capital city of Tamil Nadu, has emerged as a major exporter of software, IT, ITeS services in India.
Rank 2: Bengaluru
Bengaluru, the capital of Karnataka, is also called the Silicon Valley of India due to its towering stature in the field of information technology. For long considered one of the best places to do business in the wired world, Bengaluru’s creaking infrastructure is taking some gloss off its image. Yet, IT and BPO firms keep making a beeline for the city, because of the availability of talent and a great business environment. Bengaluru is home to India’s best known IT firms like Infosys and Wipro.
Rank 1: Gurgaon
Gurgaon is the best city for setting up a software or a business process outsourcing centre in India. The Haryana city is home to dozens of top BPO firms, earning it the sobriquet: India’s outsourcing hub.
Great physical and supporting infrastructure, availability of ample talent, impressive real estate boom, affordable cost of living, good governmental support, etc make Gurgaon the ideal choice for an IT-BPO centre. Beside this, workforce and proximity to the airport are some other crucial factors that are heavily considered by most investors before starting a BPO in Gurgaon. However, Gurgaon on its own might not bag the honours: other areas like Delhi, Noida, Faridabad and Ghaziabad, put together make this region a powerhouse when it comes to BPOs. Some of the BPO companies that are housed in Gurgaon include Wipro, HCL Technologies, HTMT, 24/7 Customer, Inc, Infosys BPO, Convergys, Accenture, MphasiS, Daksh, IGate Global, Transworks, Genpact, and WNS.